Frequently Asked Questions
Answers to common questions about 팬 가이드.
01 Is 팬 가이드 licensed and regulated?
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Yes, 팬 가이드 operates under a license issued by the Curacao Gaming Authority, which requires the site to meet strict fairness, security, and player‑protection standards. The license number is displayed in the footer of the site, and you can verify its status on the regulator’s website. Regular third‑party audits are conducted to ensure game integrity and financial transparency.
02 What payment methods can I use to deposit and withdraw funds on 팬 가이드?
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팬 가이드 accepts Visa and Mastercard credit/debit cards, Skrill, Neteller, ecoPayz, and direct bank transfer. For withdrawals, e‑wallet transactions are processed within 24 hours, while card and bank transfers take 3‑5 business days. Minimum deposit is ₩10,000 and minimum withdrawal is ₩20,000, with no maximum limit for most methods.
03 How do I verify my account and why is verification required?
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After registration you’ll be asked to upload a government‑issued ID and a proof of address (e.g., utility bill). The KYC process typically completes within one business day and is required to comply with anti‑money‑laundering regulations and to prevent underage gambling. Once verified, you’ll have full access to deposits, withdrawals, and all betting features.
04 What is the welcome bonus and what are the wagering requirements?
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New members receive a 100 % match bonus on their first deposit up to ₩200,000. The bonus is subject to a 30‑times rollover (playthrough) of the bonus amount only, and you have 14 days to meet the requirement before any winnings can be withdrawn. Contributions vary: slots count 100 % while table games count 10 %.
05 How does 팬 가이드 settle bets if a FIFA World Cup match is postponed or canceled?
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If a match is postponed and rescheduled within the same tournament window, bets remain valid and are settled after the official result. If the match is canceled or moved outside the tournament window, all bets on that market are refunded at odds of 1.00. For partial cancellations (e.g., a match ended early due to injury), the site follows the official competition ruling.
06 Does 팬 가이드 provide responsible gambling tools and self‑exclusion options?
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Yes, the platform offers deposit limits, loss limits, session‑time reminders, and the ability to set a temporary suspension or permanent self‑exclusion. These tools can be configured in the ‘Responsible Gambling’ section of your account settings, and you can request a self‑exclusion that blocks login across all devices for a chosen period. Customer support is also available 24/7 to assist with any concerns.